Racial and ethnic diversity is increasing in the United States, and healthcare organizations have been working to decrease inequities in access and quality of healthcare. Delivery of healthcare services must be responsive to an individual’s communication needs, preferred language, health-literacy level, and cultural beliefs and practices. To help healthcare organizations establish guidelines for meeting the needs of a diverse patient population, the Office of Minority Health of the U.S. Department of Health and Human Services (HHS) developed the Culturally and Linguistically Appropriate Services (CLAS) standards. The CLAS standards are designed to improve health outcomes and reduce health inequities by showing respect for the culture and language preferences of patients.
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