Computer 9 | Computer Science homework help


The student will be able to analyze an organizational task/scenario and select the appropriate information system or application software to satisfy the organizational requirements. The student will be able to create basic Office Support System documents to satisfy some of those requirements. The student will also be able to demonstrate their skill with Internet based research methods and find relevant/reliable information for a variety of purposes.

Assignment Overview

  • Imagine you are employed as a Help Desk Support person working for “XYZ Company”. Today you are tasked with logging and resolving your first IT Support Ticket on your own.
  • You will need to record a variety of information about the issue and come up with a resolution based on your knowledge of Computer Information Systems learned in readings/videos throughout the course.

Case Background

Meet Pavan. Pavan is a new employee at “XYZ Company”. Pavan will be working in the Human Resources Department as an Human Resources (HR) Generalist. 

Pavan does not yet have any hardware or software to begin working and has contacted you at Help Desk Support to get set up. Pavan mentioned that each of the other HR Generalists have a laptop computer, a docking station, two monitors, a keyboard, and mouse.

You also know that Pavan will need access to Microsoft Office 365 for accessing company documents/emails and QuickBooks for recording employee hours and pay information.

Pavan would like to get his access set up as soon as possible because he already has employees reaching out to him for assistance with pay issues and his boss asking when he can get started.

Case Requirements

After reading the case background and class materials, fill in the IT Support Ticket Template provided with relevant information.

  1. Give the ticket issue a name/title and issue description.
  2. List the hardware, software, or other components that are part of this issue. Are there any items you think Pavan or you might be forgetting (maybe ERP access)? If so, feel free to use your imagination and to add your ideas to your ticket. Consider what you have learned in each chapter and how it can be helpful with this issue.
  3. Name the people and processes impacted by Pavan’s issue.
    1. Pavan is the one with the issue but consider others who might be impacted by him not being able to do his work with Payroll and what department they might be in. 
  4. Go do some internet research to price a few of the items Pavan needs and enter these numbers into the budget.
    1. Note that all answers will vary and there is no right or wrong number here. The important component of this part of the assignment is that you can identify hardware and software and do some basic research to find those resources.
  5. Once you have considered all the components that are a part of this issue and identified anything needed to set up Pavan, please write Pavan an email in the second tab of the template (Part 2 – Resolution).
    1. Ensure you let Pavan know that you have resolved his issue and are closing his ticket.
    2. Also let him know what you did to resolve his issue successfully.
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.