Benchmark Assignment—Importance of Teams
Resources: The five-step planning process covered in the course and the Sample Business Proposal example
Consider the following scenario:
As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.
Using the Sample Proposal Template example, write a 700-word proposal.
Address the following in your proposal:
Cite 3 references to support your position. One reference may be the course textbook.
Format your proposal according to APA guidelines.
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