Assignment 2: Written Communication Due: Week 6 Points: 110 Skill Being Assessed: Communication Criteria for Success: In this assignment, you will: ● Clearly identify and fully accomplish the purpose of the communication. ● Compose a professional email aimed at the correct audience. ● Use an appropriate tone for an email and in consideration of the audience. ● Include all information necessary to inform the customer of how the error will be addressed. ● Professionally format the message as an email with proper grammar, spelling, logic, and clarity. What to submit/deliverables: Email submitted in Chapter 6 of the webtext. What is the value of doing this assignment? This assignment gives you an opportunity to practice your communication skill by writing a professional email. You will demonstrate that you can use all four of the components of written communication—purpose, audience, tone, and structure. You’ll also have a chance to practice your self and social awareness skill as you consider how to craft these four components of written communication. Communication is a skill that you will develop each time you have an opportunity to write. This assignment asks you to use what you’ve learned in Weeks 4, 5, and 6 of the course about written communication in the workplace. Worried about where to start? The good news is that you’ve already laid the foundation with the webtext activities in Chapters 4 and 5. This assignment will use what you wrote in those practice activities to help you submit your email. Your goal for this assignment is to: Practice your communication skill. You will do this by using what you’ve learned about professional written communication to write a professional email message that includes information relevant for a specific audience and purpose, emphasizes important points using style mechanics, and uses appropriate tone and language for a specific audience. In Chapter 6 of the webtext, submit your assignment using the following steps: STEP 1: Revisit the scenario and voicemail message from your boss, which are both located in the webtext. STEP 2: Review your notes summarizing the main points of your boss’s voicemail that you wrote for Assignment 1. STEP 3: Based on your notes, write an email message to Printables using the email template in the webtext. Your message should be limited to no more than 12 sentences or 200 words. STEP 4: Review your message using the email template in the webtext. If needed, edit your message to make sure: ● It includes information relevant for the customer. ● It emphasizes important points using style mechanics common in professional writing. ● It uses professional language and tone appropriate for a response to an important customer. (Refer to Weeks 4, 5, and 6 in your webtext to get information about professional written communication that uses appropriate structure, language, and tone for your audience and purpose.) STEP 5: Submit your response to the Week 6 assignment using the email template in the webtext. Please note: You must click the blue Submit for Grading button to submit your assignment
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